Knowledge base

Help Desk & Knowledge Base (10)

This area is designated for our students, families, and staff seeking answers to commonly asked questions, detailed process guides, introductory articles, and video demonstrations.

District Communications (7)

District Communication Information
Sign Up to Receive District Communications via Email and Phone
District Text Message Notifications Opt In/Out

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Network Information (1)

Public: PBSD-Wireless Information

PDLA (2)

Instructions to Sign Up for PDLA
Imagine Edgenuity: How to Login

Chromebooks (6)

Chromebook Wont Turn On
Connect your Chromebook to your home Wi-Fi
Hard Reset Your Chromebook

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Macbooks (3)

MacBook: Admin on Demand – Requesting Admin Privileges
Macbook: How to Update macOS
Macbook: Working from Home

Printers (6)

How to Place an Order at the Print Shop
Print Support Services Instructions
Print Job Not Releasing from Printer

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Sapphire (7)

Families & Students: How to Find Your Student ID in Sapphire
Families & Students: Reviewing your report card
Families: Adding a student to your Sapphire Community Web Portal Account

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Google Help (10)

Google Chrome: How to Update Google Chrome Browser
Google Chrome: Staff - Clear cache on a Macbook
Google Classroom: Student & Family Resources

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Apple (1)

Finding your Macbook Serial Number

Interactive Boards and Presentations: Resources and Tools (1)

ActivePanel 10 – End-User Information

Policies and Procedures (1)

Policies and Procedures (8)

End-User Remote Assistance with Zoho: Staff Macbook/Windows
How to Check Your Technology Devices/Assets (Students and Staff)
How to Get Technology Help

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Phones (1)

How to Use the District Phone System, Voicemail, and Other Phone Features

Phones (4)

Call Recording Instructions for Staff
How to Log Into Webex on an iPhone
Setting Up Voicemail

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Software & Services (2)

This section contains articles about different software packages and services used within the school district.