Plum Borough School District utilizes Xerox / AmCom / Comdoc for printer service and supplies.
Depending on the issue, staff should contact either PBSD Technology Support or the printer service provider. Use the information below to determine where to direct your request.
Who Should I Contact?
Contact Technology Support when:
- You cannot find or select the printer you need.
- You send a document to print, but nothing is released.
- Your print job does not appear or is not processing as expected.
- You experience a printing connection or software issue.
Contact: techsupport@pbsd.net
Contact Xerox / AmCom / Comdoc when:
- The printer has a paper jam or mechanical problem.
- The printer displays a fault or error code.
- The printer requires service or repair.
How to request service: Refer to the service information sticker located on your printer.
If your printer needs toner or staples, submit a supplies request through Xerox / AmCom / Comdoc.
Refer to the service information sticker on your printer for the appropriate provider details.
Information to Have Ready
When contacting the printer service provider or PBSD Technology Support, have the following information available when possible:
- Your school or building.
- The printer's location or room number.
- The printer model or identification information from its service sticker.
- A description of the problem or supplies needed.
- Any error or fault code displayed on the printer.
What If My Service Request Is Not Resolved?
If you have submitted a printer service or supplies request and have not received a timely response, contact PBSD Technology Support.
Email techsupport@pbsd.net and include:
- The service ticket or confirmation number, if available.
- The date you submitted the request.
- The printer's location.
- A brief description of the outstanding issue.
The Technology Department can then follow up on the outstanding request.
Additional Assistance
If you are unsure whether your printing issue should be handled by the service provider or the Technology Department, contact PBSD Technology Support for guidance.
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