Printing – Print Job Not Releasing

Modified on Sat, 24 Oct at 3:40 PM

If you send a document to a district Xerox printer but your print job does not appear or release, follow the troubleshooting steps below.

One common cause is an incorrect paper size selected in the print settings.

Before You Begin

These instructions apply to staff printing through the district's PBSD_Xerox_MFP printer connection.

Make sure your computer is connected to the appropriate district network.

Step 1: Check Printer Availability

Open the document you want to print.
Open the application's Print menu.
Confirm that PBSD_Xerox_MFP appears in the list of available printers.
If the printer is not listed, shut down your computer and sign in again after restarting.
Return to the Print menu and check whether PBSD_Xerox_MFP is available.

Printer Still Missing?

If PBSD_Xerox_MFP does not appear after restarting, contact techsupport@pbsd.net for assistance.

If you can select PBSD_Xerox_MFP but your print job is not releasing, check the paper size selected in the print settings.

Important: Select Letter Paper Size

For this PBSD printing procedure, always select Letter. An incorrect paper size may prevent the print job from releasing.

Example: Paper Size Selection

Use the screenshot below to locate the paper size setting.

After selecting Letter, review your print settings. The screenshot below shows the expected configuration from the original PBSD instructions.

Example: Expected Print Settings

Compare your settings with the example below.

If the print job still does not release after completing these steps, contact PBSD Technology Support.

PBSD Technology Support

Email techsupport@pbsd.net for assistance.

Include your school or building, printer location, the device you are printing from, and a description of what happens when you attempt to print.