Some tasks on a district-managed MacBook require administrator privileges. Plum Borough School District uses the Admin On-Demand feature in Mosyle Manager to provide temporary administrator access when needed.
This guide explains how authorized PBSD staff can request temporary administrator privileges to complete approved work-related tasks.
These instructions are intended for authorized PBSD staff using district-managed MacBooks with Mosyle Manager installed.
Only request administrator privileges when necessary for an approved district-related task.
Step 1: Open Mosyle Manager
- Locate the Mosyle Manager application on your MacBook.
- Open Mosyle Manager.
- Wait for the application dashboard to load.
Step 2: Open Admin On-Demand
- Select Self-Service from the Mosyle Manager dashboard.
- From the left-hand menu, select Admin On-Demand.
- Click Request Admin Now.
Step 3: Provide a Justification
- Enter a justification explaining why administrator access is needed.
- Describe the specific work-related task you need to complete.
- Click Continue.
Provide a clear explanation for your request. For example, identify the approved application or configuration task requiring administrator privileges.
Step 4: Review the Attention Notice
- Read the Attention Notice displayed by Mosyle Manager.
- Review the information regarding temporary administrator access.
- Click Continue to complete your request.
Step 5: Use Your Temporary Administrator Access
After successfully completing the request, Mosyle Manager will display the following confirmation:
You can now complete the approved task requiring administrator privileges during the temporary access period.
Administrator privileges are granted for 5 minutes and are automatically removed when the temporary access period expires.
Temporary administrator access does not authorize the installation of unapproved applications, removal of district security settings, or changes that violate PBSD technology policies.
Video Instructions
PBSD has provided an instructional video demonstrating how to request temporary administrator privileges through Mosyle Manager.
Watch the walkthrough to see the request process.
Watch the Instructional Video →Having Trouble Requesting Administrator Access?
If you cannot request temporary administrator privileges, try the following:
- Verify that Mosyle Manager is installed and opens successfully.
- Check whether Admin On-Demand appears under Self-Service.
- Confirm that you entered a justification for your request.
- Record any error messages displayed by Mosyle Manager.
If Admin On-Demand is unavailable or your request does not work as expected, contact techsupport@pbsd.net .
Include your school or building, MacBook asset tag (if available), the task you are attempting to complete, and any error messages.
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