How to Get Technology Help

To address your technology concerns in the Plum Borough School District, follow these steps based on your role:

Self-Service Solutions

• Tech Knowledge Base: Review common solutions at Tech KB.
• Technology Department Website: Visit Technology Department.
  • In the bottom-left corner, use the Tech Help widget to type your problem and search for solution articles.

Support for Parents

• Contact: Email techsupport@pbsd.net for help with:
  • One-to-one program issues
  • Device filtering concerns
  • Technical support for student devices
• Include in Your Email:
  • A detailed description of the problem (device, browser, applications involved)
  • Student's full name
  • Student's school building
  • Your name and contact information

Support for Staff Members

• Contact: Submit a support ticket by emailing techsupport@pbsd.net.
• Include in Your Email:
  • Building where the issue is occurring
  • Details about the affected device or application

Support for Students

• Contact: Email techsupport@pbsd.net from your school-issued email account.
• Include in Your Email:
  • Building and grade level
• For Grades K-4: Parents may submit tickets on behalf of their child by following the parent instructions above.

Important Note

To protect your privacy, you may need to provide additional information to verify your identity if your contact details don’t match our records.