To get technology support in the Plum Borough School District, follow these steps based on your role:
Parents:
- Email techsupport@pbsd.net for issues related to the one-to-one program, device filtering, and device technical support.
- Provide detailed information in your email, including:
- Description of the problem (device, browser, applications)
- Student's first and last name
- Student's school building
- Parent's name and contact information
Staff Members:
- Submit a support ticket by emailing techsupport@pbsd.net for all technology issues.
- Include details such as:
- Building where the issue is occurring
- Device or applications experiencing problems
Students:
- Email techsupport@pbsd.net (from your school-issued email account) to describe your issue.
- Provide information about:
- Building and grade you are in
- For students in grades K-4, parents can input a ticket for them following the instructions for parents.
Note:
- Privacy measures may require providing additional information to verify your identity if your contact information doesn't match the records.
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