Submitting a Service Call

When a printer is either physically malfunctioning or out of supplies, you can submit either a service call or a supplies request. 

Here are the instructions for submitting a service call for printers with AmCom (formerly ComDoc) Service and Supplies:

1. Access the Service Call Portal:

   • Go to the URL Submit a Service Request

2. Submit a Service Request:

   • Name: Enter your full name.
   • Email: Use your school district email (e.g., [yourname]@pbsd.net).
   • Company Name: Enter "Plum Borough School District."
   • Equipment ID: Locate the printer’s “AmCom / ComDoc #” on the printer itself. This number is crucial for identifying the specific printer needing service.
   • Short Description of Problem: Provide a clear and concise description of the issue. Include any error codes or messages displayed on the printer.
   • Additional Information: (Optional) Include the printer model and serial number from the inventory spreadsheet if available. This can assist the technicians in locating the correct printer.

3. After Submitting:

   • You may receive an email from AmCom with details about the service appointment.
   • Notify Front Office Staff: Inform the front office of the scheduled appointment so they can expect the AmCom technician's arrival.
   • Be Available: If possible, be present when the technician arrives to guide them to the printer in need of service.

Supplies Request

• If the printer is out of supplies (e.g., toner, paper), use the same portal and select the option for a supplies request instead of a service call. Fill in the necessary details similar to the service request.