We have partnered with Optimizon as our copy/print consultant to provide ongoing support services. Optimizon will assist in managing our relationship with Xerox/AmCom/Comdoc and help us ensure we receive the services we're paying for.
Optimizon will monitor our fleet data and hold Xerox accountable for their services. Occasionally, you may receive emails from Optimizon checking in on the performance of your copiers or printers based on service data collected monthly. If you get an email from Optimizon, please respond with feedback on your device's performance. If there are issues, Optimizon will work with Xerox to resolve them.
Refer to the table below to know who to contact for various support needs:
| Issue | Please Contact |
|---|---|
| General Printing | techsupport@pbsd.net |
| Malfunction or Error Code with Copier or Printer | Xerox / AmCom / Comdoc (see sticker on device) - Follow Instructions |
| Need Toner or Staples | Xerox / AmCom / Comdoc (see sticker on device) - Follow Instructions |
| Issues with Xerox service response, unresolved device performance, or supply delivery problems | Optimizon: Katina Clifford, kclifford@optimizon.com |
For any concerns regarding Xerox service response times, unresolved device issues, or problems with supplies delivery, please contact Katina Clifford at Optimizon for assistance.
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